Comments on: PLDT Curses Customer http://manilagayguy.net/2006/10/18/pldt-curses-customer/ I say again, "World Peace!" Sun, 21 Mar 2010 09:58:01 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: kyut_ako http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-91725 kyut_ako Sun, 29 Jun 2008 16:31:35 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-91725 i feel sorry for the girl but thats part of her job. ive been working in col cntr for 3 yrs na and ur day isn't complete kung walang mga ganyang eksena. ung girl ang lakas ng loob magmura considering n local acct ang handle nila.... and it is not an excuse na walang sup.... meron yan baka tinatamad lang... in the 1st place di yan makakacol kung walang mga official sa flr... at ang lakas ng loob nya, d naman nya naresolve ang concern. anywei, benefit of the doubt baka naman nasa bridge or nesting period pa lang yan kaya mejo kinakabahan pa at di pa marunong mag acct browsing. TIP: dont let ur emo get the best of u!!!!.... i feel sorry for the girl but thats part of her job. ive been working in col cntr for 3 yrs na and ur day isn’t complete kung walang mga ganyang eksena. ung girl ang lakas ng loob magmura considering n local acct ang handle nila…. and it is not an excuse na walang sup…. meron yan baka tinatamad lang… in the 1st place di yan makakacol kung walang mga official sa flr…
at ang lakas ng loob nya, d naman nya naresolve ang concern. anywei, benefit of the doubt baka naman nasa bridge or nesting period pa lang yan kaya mejo kinakabahan pa at di pa marunong mag acct browsing.
TIP: dont let ur emo get the best of u!!!!….

]]> By: big_baller http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-91158 big_baller Sun, 22 Jun 2008 09:55:23 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-91158 no its not a good reason for the customer kesyo hassle, in the first place lalake siya, babae ang kausap niya. dpat iginagalang niya ang babaeng agent, sinasabi ng caller na nauna ang babae magsabi ng "word" na 'yon... god! it's clear, siya ang una nagsabi 'non. "T***-*n*" or "P**a**-*n* *o", pareho pa rin 'yon. At kahit sino naman siguro ang tlga mainit ang ulo maaapekto sa dinadama tulad ng s***ng-ulong customer na 'yon. Dpat huminahon naman siya, kasi in the first place magalang naman na kinakausap nung babaeng agent sa **r*nt***ng tulad niya. sna maging calm lng ang b***s na lalaking iyon. kasi di kasalanan ng babaeng agent kung bkit may glitch sa network ng DSL sa area nila. kaya, dpat kalma lng tayo... To u 'super arrogant' caller: "Lahat masosolusyunan kung dadaan sa mahinahong usapan..." Be mature. Act at ur age. Peaceout! no its not a good reason for the customer kesyo hassle, in the first place lalake siya, babae ang kausap niya. dpat iginagalang niya ang babaeng agent, sinasabi ng caller na nauna ang babae magsabi ng “word” na ‘yon… god! it’s clear, siya ang una nagsabi ‘non. “T***-*n*” or “P**a**-*n* *o”, pareho pa rin ‘yon. At kahit sino naman siguro ang tlga mainit ang ulo maaapekto sa dinadama tulad ng s***ng-ulong customer na ‘yon. Dpat huminahon naman siya, kasi in the first place magalang naman na kinakausap nung babaeng agent sa **r*nt***ng tulad niya. sna maging calm lng ang b***s na lalaking iyon. kasi di kasalanan ng babaeng agent kung bkit may glitch sa network ng DSL sa area nila. kaya, dpat kalma lng tayo…

To u ’super arrogant’ caller: “Lahat masosolusyunan kung dadaan sa mahinahong usapan…” Be mature. Act at ur age. Peaceout!

]]> By: Bakleeta Aketch http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-89682 Bakleeta Aketch Thu, 05 Jun 2008 15:09:49 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-89682 Ang drama naman nung agent. Ateng, kasama sa trabaho ang makipa-usap sa mga irate customers. Never hire that agent again. Never. And also, di ba dapat merong supervisor na andun sa floor available at all times??????? Ang drama naman nung agent. Ateng, kasama sa trabaho ang makipa-usap sa mga irate customers. Never hire that agent again. Never. And also, di ba dapat merong supervisor na andun sa floor available at all times???????

]]> By: Bakleeta Aketch http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-89681 Bakleeta Aketch Thu, 05 Jun 2008 15:08:53 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-89681 Ang drama naman nung agent. Ateng, kasama sa trabaho ang makipa-usap sa mga irate customers. Never hire that agent again. Never. And also, di ba dapat merong supervisor na andun sa floor available at all times??????? Eto namang customer, eh di gumamit ka ng calling card, phone card at tumawag ka dun sa US. Ang drama naman nung agent. Ateng, kasama sa trabaho ang makipa-usap sa mga irate customers. Never hire that agent again. Never. And also, di ba dapat merong supervisor na andun sa floor available at all times???????
Eto namang customer, eh di gumamit ka ng calling card, phone card at tumawag ka dun sa US.

]]> By: josh http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-88593 josh Fri, 23 May 2008 08:26:14 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-88593 hay, bakit may mga call center agents talaga na hindi man lang mkapag spelling ng tama at pati simple tenses ng verbs mali mali... no offense pero nakakalungkot isipin... kahit "customer" hindi ma spell ng tama samantalang they deal with customer service? Where DID this CAME from? Sakit sa tenga... concerned lang po... aral pa tayo English grammar... hay, bakit may mga call center agents talaga na hindi man lang mkapag spelling ng tama at pati simple tenses ng verbs mali mali…
no offense pero nakakalungkot isipin… kahit “customer” hindi ma spell ng tama samantalang they deal with customer service?
Where DID this CAME from? Sakit sa tenga…
concerned lang po… aral pa tayo English grammar…

]]> By: hershey http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-62534 hershey Sat, 12 Jan 2008 10:57:25 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-62534 To add. Mga kups din some agents ng Globe..they will put you on hold for long mins and sometimes drop the call.. To add. Mga kups din some agents ng Globe..they will put you on hold for long mins and sometimes drop the call..

]]> By: palma tayona http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-62482 palma tayona Sat, 12 Jan 2008 05:28:34 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-62482 is this recording for real??? wooow... that girl surely is ill-trained. is this recording for real???

wooow… that girl surely is ill-trained.

]]> By: joan http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-58123 joan Sat, 22 Dec 2007 07:20:09 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-58123 hehehe... I have been watch that video in several times because I am planning to be a call center agent after I graduated in college, but when I watched that video I was shock about their conversation. They are have the same point but they had also got mistake. I am trying to find that agent because I am wondering where the girl now???hmm.... hay.. naku.. kasi naman dapat mas mahaba ang pasensya nung girl kasi mainit yun ulo ng customer nya biruin mo naman 2 days silang nawalan ng internet sino ba ang di magagalit nun? at dapat rebateable yun kasi di naman sila nakakagamit in internet.. Higit sa lahat dapat naisip nung girl na "customer is always right" daba? professional pa man din siya pinakita nya lang yun pag ka disrespect nya sa customer.Actually di naman nagmura yun customer sayo eh.. mali lang yun narinig mo. be attentive next time To Mr. Raul whahaha... I was shock kasi straight to the point ka talaga Sir. Pero sana di kayo nagmura na naka-offend sa agent. Alam mo sir we are both having the same problem when it comes in dsl connection 2 days rin kaming nawalan ng connection tapos unrebateable pa siya. ang problem naman sa mga tech. support they always saying na i-fofollow up na lang yun problem ng customer. Kaya nagagalit yun mga customer sa kanila. hehehe… I have been watch that video in several times because I am planning to be a call center agent after I graduated in college, but when I watched that video I was shock about their conversation. They are have the same point but they had also got mistake. I am trying to find that agent because I am wondering where the girl now???hmm…. hay.. naku.. kasi naman dapat mas mahaba ang pasensya nung girl kasi mainit yun ulo ng customer nya biruin mo naman 2 days silang nawalan ng internet sino ba ang di magagalit nun?
at dapat rebateable yun kasi di naman sila nakakagamit in internet.. Higit sa lahat dapat naisip nung girl na “customer is always right” daba? professional pa man din siya pinakita nya lang yun pag ka disrespect nya sa customer.Actually di naman nagmura yun customer sayo eh.. mali lang yun narinig mo. be attentive next time
To Mr. Raul
whahaha… I was shock kasi straight to the point ka talaga Sir. Pero sana di kayo nagmura na naka-offend sa agent.
Alam mo sir we are both having the same problem when it comes in dsl connection
2 days rin kaming nawalan ng connection
tapos unrebateable pa siya.

ang problem naman sa mga tech. support they always saying na i-fofollow up na lang yun problem ng customer. Kaya nagagalit yun mga customer sa kanila.

]]> By: NL http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-28912 NL Sat, 02 Jun 2007 13:12:01 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-28912 Both party have a problem. the customer should be more undertstanding (what if matagal talagang gawin, buti nga ginagawa eh) Both party have a problem. the customer should be more undertstanding (what if matagal talagang gawin, buti nga ginagawa eh)

]]> By: Marlon http://manilagayguy.net/2006/10/18/pldt-curses-customer/#comment-28352 Marlon Wed, 30 May 2007 23:11:49 +0000 http://manilagayguy.com/2006/10/18/pldt-curses-customer/#comment-28352 omg! nabalitaan q na tong eksenang to kso ngaun q lng sya narinig..i worked for a call center in alabang and collections kami, kung sa bagay mas mahirap magwork sa customer service dhil dapat lahat ng info alam mo.(sa collections kasi kapag nangangarag na kami sa customer, pinapasa na namin sa cs). that girl is stupid! ndi ba sya nagtraining bago sya isalta sa floor? active listening lang ndi pa nagawa! at simpleng pagmute lng kung magmumura ka ndi pa nagawa. tsk..ako nga kapag nagmumura nko sa customer minumute q eh, natural un sa floor pero ung ndi imute (lalo na local customer service ka tsk tsk), isang malaking problema un. i wonder where that girl is now..cguro terminated nga sya sa work nya. integrity issue tlga, is non-negotiable.. omg! nabalitaan q na tong eksenang to kso ngaun q lng sya narinig..i worked for a call center in alabang and collections kami, kung sa bagay mas mahirap magwork sa customer service dhil dapat lahat ng info alam mo.(sa collections kasi kapag nangangarag na kami sa customer, pinapasa na namin sa cs). that girl is stupid! ndi ba sya nagtraining bago sya isalta sa floor? active listening lang ndi pa nagawa! at simpleng pagmute lng kung magmumura ka ndi pa nagawa. tsk..ako nga kapag nagmumura nko sa customer minumute q eh, natural un sa floor pero ung ndi imute (lalo na local customer service ka tsk tsk), isang malaking problema un. i wonder where that girl is now..cguro terminated nga sya sa work nya. integrity issue tlga, is non-negotiable..

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